Alejandro Cortez Velasquez

Architecting Operational Excellence, Delivering Strategic Growth

An executive operations leader specializing in scaling businesses, identifying systemic weaknesses, and deploying high-efficiency AI solutions to drive strategic growth and transformation.

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Areas of Executive Expertise

Driving enterprise-wide growth and efficiency by building high-performance operational frameworks.

Global Operational Scaling

Designing and deploying scalable systems, processes, and global centers of excellence to support rapid growth and peak performance.

Enterprise Process Optimization

Executing comprehensive process re-engineering to eliminate bottlenecks, reduce operational costs, and drive significant efficiency gains.

Strategic Execution & Delivery

Translating high-level corporate strategy into actionable, cross-functional plans and leading teams to deliver on key business objectives.

AI-Powered Transformation

Leveraging AI and intelligent automation to streamline complex operations, reduce manual overhead, and unlock exponential efficiency.

Executive Leadership & Team Building

Building, mentoring, and leading high-performing, multi-disciplinary teams aligned with strategic goals to drive cultural and operational excellence.

High-Impact Business Transformation

Leading critical business turnarounds, post-merger integrations (M&A), and high-stakes initiatives that redefine market position and profitability.

Core Competencies

A diverse skill set to tackle complex challenges and deliver tangible results.

Strategic Planning & Execution
P&L Management & Budgeting
Process Re-engineering
Global Operations Management
Change Management & M&A Integration
Performance Metrics & KPIs
Executive Leadership & Team Development
Go-to-Market Strategy
Enterprise Systems Implementation
Data-Driven Decision Making
Agile & Lean Methodologies
Vendor & Contract Negotiation

A Proven Track Record With Industry Leaders

I've had the opportunity to learn best practices for multiple industries, industry leaders and partners, driving growth and operational excellence.

Amazon logo
Cricket Wireless logo
Ibex Global logo
Sago logo
Samsung logo
CCHI logo
Facebook Meta logo
Meraki logo
Nielsen logo
Amazon logo
Cricket Wireless logo
Ibex Global logo
Sago logo
Samsung logo
CCHI logo
Facebook Meta logo
Meraki logo
Nielsen logo

Professional Journey

A timeline of my experience and education.

Experience

  • Direct cross-functional teams of up to 25 leaders and developers, ensuring seamless collaboration across operations, client management, and software development.
  • Spearhead the end-to-end strategy and execution for virtual call center builds, from infrastructure design and recruitment to full operational deployment for enterprise clients.
  • Oversee daily operations, implementing QA and process optimization strategies that have measurably increased client satisfaction and operational efficiency.
  • Serve as a trusted executive advisor to key clients, aligning service delivery with their strategic business objectives to foster long-term, high-value partnerships.
  • Lead agile development teams in delivering innovative software solutions, custom integrations, and workflow automations to enhance call center performance.

Education

Project Highlights

A selection of projects that demonstrate my impact and expertise.

A rocket launching, symbolizing a product launch.

Global Center of Excellence Launch

Led the strategic initiative to establish a new global operations hub, scaling from 30 to 200+ employees and integrating multiple business functions to drive enterprise efficiency.
Global Operations
Center of Excellence
Scalability
HR
Two hands shaking over a table with documents, symbolizing a successful deal or merger.

Post-Acquisition Integration Strategy

Directed the successful integration of newly acquired companies across the globe by designing and implementing seamless transition and onboarding plans for all departments.
M&A Integration
Change Management
Systems Unification
Onboarding
A busy shipping container port, representing logistics and supply chain.

Startup Growth & Successful Exit

Scaled an early-stage startup from 5 to 60 employees, optimizing all operational facets to position the company for a successful acquisition by a larger industry player.
Startup Scaling
Operations Strategy
Acquisition
Growth

Let's Connect

Have a project in mind or want to learn more about my services? Still not found what you are looking for? I work with a wide network of near-shore experts, from digital marketers and AI developers to high volume recruiters, accounting and legal professionals. I'm here to answer your questions.

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